Question 1

When will my order ship?

Accepted Answer

When will my order ship? Once you place your order, we will process it within 2 working days and send it out for shipping. On average shipping takes up to five working days within India.

Question 2

How do I track my order?

Accepted Answer

Once an order is placed will send you a tracking code provided by our delivery partners, which you can use to track the status of your item.

Question 3

Can I return/exchange an item?

Accepted Answer

Yes if you are unhappy with the quality of the item or if it reaches you damaged, you can file for a return or replacement. However this does not apply to post card sales. Please write to us at support@kreativereef.com

Question 4

Cancellation and Refund

Accepted Answer

Products sold on the website are sold on a non returnable basis. If you would like to change the design you have purchased please email us with your order number and design you wish to swap at kreativereef@gmail.com 
In the event that you receive your products damaged, we will provide you with a free replacement.

Question 5

Do you have international shipping?

Accepted Answer

We are working on getting our international shipping lines open. At the moment we only ship to customers within India.

Question 6

What if I get the wrong items delivered to me?

Accepted Answer

Please let us know if this happens. Just send us a picture and a brief message to support@kreativereef.com

Question 7

Why didn't I receive an order e-mail?

Accepted Answer

The email may have been blocked as a spam mail. Please check your spam mail box and unblock the domain.

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